Expert Care
Beyond Installation

At Heat Horizons, every customer benefits from our 24-hour remote monitoring service, giving us the ability to keep an eye on your heating system and identify potential issues before they become major problems. And while our expert team is always just a phone call away, we understand that many customers want the added reassurance of ongoing support and priority service. That's why we've developed a range of optional service packages, designed to provide enhanced cover, regular maintenance, and complete peace of mind throughout the year.

Service Plans

We know that every customer is different, so we don't believe in a one-size-fits-all approach. That's why we've created a range of optional service packages, giving you the flexibility to choose the level of cover that best suits your home, your heating system, and your budget.

Designed to protect your investment and keep your system performing at its best, our plans offer varying levels of maintenance, expert support, and added peace of mind. Whether you're looking for comprehensive cover or simply occasional assistance, there's a package to suit your needs and provide confidence all year round.

Choose a plan level for up to three technologies, then add extra technologies at a fixed annual rate

P R O A C T I V E

24/7 monitoring via supported platforms
Performance alerts and monthly summary reports
Remote firmware updates where available
Priority support for flagged issues

£149*

Per supported system / site
*£13.66 per month

B A S I C

Visual inspection of the renewable system
PV panel clean where practical and required
Filter changes where serviceable filters are present
Basic electrical and safety checks
Additional support at published rates

£249*

Up to 3 technologies included
*£22.81 per month

S T A N D A R D

Everything in the Basic Plan
Detailed full-system inspection
Performance report with practical recommendations
Seasonal efficiency and settings check
9am-5pm support hours included
Engineering diagnostic call included

£399*

Up to 3 technologies included
*£36.81 per month

P R E M I U M

Everything in the Standard Plan
Two comprehensive visits per year
Priority emergency call-outs
Proactive monitoring included
24/7 cover including weekends for urgent issues

£599*