At Heat Horizons, we pride ourselves on the quality of our installations and our customer service. However, we understand that from time to time things aren’t quite as you expect. If you are unhappy with any aspect of our service, we want to know so that we can put things right as quickly and fairly as possible.

In the first instance please contact us by phone or email to allow us to understand your concern and try to resolve things. However, if you wish to escalate things, stage 3 outlines the additional processes to follow with each of our accredited bodies.