Privacy policy.

Heat Horizons Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [heathorizons.co.uk] or interact with us in other ways.

1. Who we are

  • Company name: Heat Horizons Limited

  • Company number: 16167809

  • Address: HeatHorizons, Sanderum House, Oakley Road, Chinnor, Oxfordshire, OX39 4TW 

  • VAT number: 490534582

  • Contact email: info@heathorizons.co.uk

We are the data controller for the purposes of data protection law in the UK.

2. Information we collect

We may collect and process the following information about you:

  • Personal details: name, email address, phone number, postal address.

  • Project details: property information, energy usage, system requirements.

  • Financial details: payment information (processed securely by third-party providers).

  • Technical data: IP address, browser type, operating system, cookies, and usage data when you use our website.

  • Communications: records of your correspondence with us, including emails and web enquiries.

3. How we use your information

We use your personal data to:

  • Respond to enquiries and provide quotations.

  • Deliver installation, servicing, and maintenance services.

  • Register your system with relevant bodies (e.g. MCS, HIES, NAPIT, BUS, DNOs, product manufacturers for warranties, guarantees, and compliance).

  • Manage billing, payments, and accounts.

  • Improve our website, products, and services.

  • Comply with legal or regulatory obligations.

We will only use your data where we have a lawful basis under UK GDPR, such as your consent, a contractual obligation, or a legal requirement.

4. Sharing your information

We may share your data with trusted third parties, including:

  • Certification and compliance bodies (MCS, HIES, NAPIT, etc.).

  • Manufacturers and suppliers for product registrations and warranties.

  • Subcontractors and service providers directly involved in your installation.

  • Regulators, HMRC, or insurers if legally required.

We will never sell your personal data to third parties.

5. Cookies and website data

Our website uses cookies and similar technologies to improve functionality, analyse site usage, and enhance your browsing experience. You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

6. Data storage and security

  • We store your personal data securely using industry-standard measures.

  • We only keep your data for as long as necessary to fulfil the purposes outlined in this policy, including legal and warranty obligations.

7. Your rights

Under UK GDPR you have the following rights:

  • Access to the personal data we hold about you.

  • Correction of inaccurate or incomplete data.

  • Erasure of your data where appropriate (“the right to be forgotten”).

  • Restriction or objection to certain processing.

  • Data portability (transfer of your data to another provider).

  • The right to withdraw consent at any time (where processing is based on consent).

To exercise your rights, please contact us at info@heathorizons.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are unhappy with how we handle your data.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

9. Contact us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Data Protection Officer